Privacy Policy

Kanvas Academy is run by Kane Foster, trading as Kanvas Academy, Unit 3 Churchill Street, Wallsend, NE28 7DB. We are the data controller for the information described here. For anything about your data, email hello@kanvasacademy.com or contact us.

• About you — your name, email address, mobile number, login details, and a profile photo if you add one.
• About your dancers — their name, date of birth, classes, photo, medical information, emergency contacts, and the fitness statement and waiver you sign (including your drawn signature).
• Attendance — when a class pass is scanned at the door, and trial bookings and check-ins.
• Payments and orders— what you've paid for and when. Card details go straight to Stripe; we never see or store them.
• Messages and posts — chat messages to us, and anything shared on Student Home.
• Site and app use — with your consent, which pages are visited and which buttons are clicked, plus your IP address and browser details.
• Records we have to keep — accident reports if someone is hurt in class, and a record of the membership terms you agreed to (when, from which device and IP address).

Almost all of this comes from you, when you book a trial, join, register a dancer, or use the website and app. Coaches add attendance and, if needed, accident reports.

• To run your membership — classes, class passes, payments, reminders and account emails and texts (needed for our contract with you).
• To keep dancers safe— medical information and emergency contacts, which coaches see when needed (your explicit consent, and to protect your dancer's vital interests in an emergency).
• To meet our legal duties — tax and accounting records, and accident reports.
• To improve what we do — our own simple analytics and feedback (our legitimate interests).
• Advert tracking and marketing — only with your consent, which you can withdraw at any time.

We don't sell your information. We use these providers to run our services, and they only use your data to do that for us:

• Supabase — our database and file storage (held in London).
• Vercel — website hosting.
• Stripe — payments.
• Resend — sending our emails.
• Twilio — sending our text messages.
• Expo, Apple and Google — app notifications.
• Bunny Stream — the members' online videos.
• Anthropic — AI that helps our coaches draft replies to chat messages. It sees the conversation and your dancers' first names, ages and classes; a coach always reads and edits the reply before anything is sent.
• Meta — advert measurement, only if you accept cookies (see below).

Some of these providers are based in the USA. Where your data leaves the UK, it is protected by UK-approved safeguards such as the UK International Data Transfer Agreement or the UK–US Data Bridge. Access on our side is limited to the coaches who need it.

We send emails and texts about your account, bookings, classes and payments — these are part of running your membership. We'll only send you offers and news if you've opted in, or if you're a customer and haven't opted out, and every marketing message tells you how to stop them.

To deliver texts, we share your number and the message with Twilio and your mobile network. You can opt out of texts at any time by replying STOP, or by contacting us.

We use essential cookies to run our website — for example, to keep you signed in. These don't require consent and can't be turned off.

If you allow it, we also use the Meta (Facebook/Instagram) Pixel and send Meta your email address and phone number in scrambled ("hashed") form, your IP address, browser details, and what you booked or bought, so Meta can match your visit to our adverts and tell us which ones work. Meta acts as a joint controller for this. If you decline, none of this is shared. With your consent we also run our own simple analytics (which pages get visited and which buttons get clicked); that stays with us.

You'll see a short banner on your first visit asking whether to allow this, and you can change your choice at any time using "Cookie Settings" in the footer.

Our iOS and Android app is for existing members, their dancers and our coaching team. It uses the same information described above — there is no separate database. It asks for photo library access only when you choose to add a picture, and for camera access only so coaches can scan class-pass QR codes. Nothing is captured in the background. The app does not track you across other companies' apps or websites and does not use advertising identifiers.

• Your account and your dancers' records: while you're a member, and until you delete your account or ask us to.
• Payment and order records (including your name and email): six years, for tax purposes.
• Accident reports: as long as the law and our insurers require.
• A record of the membership terms you agreed to: six years.
• Trial bookings: kept so we know who has already had a free trial.
• If you were with us before our new website, an archive of your old account details, kept so we can answer questions about past payments.

You can delete your account at any time, either in the app under Account → Delete Account, or here on the website at kanvasacademy.com/account/delete. You don't need the app installed to do it.

Deleting removes your login, your dancers' records (including their medical information, emergency contacts, class pass and attendance history), and your messages, posts and comments. Any active membership is cancelled at the same time so nothing bills again. The records listed under "How long we keep it" that we have to keep are held securely and only looked at if needed. If you can't sign in, or would rather we did it, contact us and we will close the account for you.

You can ask to see the information we hold about you or your dancer, correct it, delete it, take a copy to move elsewhere, or object to or limit how we use it. Where we rely on your consent, you can withdraw it at any time. Email hello@kanvasacademy.com and we'll reply within a month.

If you're unhappy with how we've handled your data, please tell us first so we can put it right. You can also complain to the Information Commissioner's Office at ico.org.uk.

If we change how we use your information, we'll update this page and its date, and tell members about any important change by email.